REFUNDS AND EXCHANGES
Due to the nature of customized printables and papers ordered from a third party supplier, Dreaming In Paper does not offer full refunds on any orders. Colors viewed on a computer screen or mobile device vary from printed ink colors or paper colors as you see them online.
We highly recommend ordering a sample print / sample paper swatch before placing your full order.
Some accessories ship from third party suppliers and may require additional production time. To ensure that accurate estimations for order processing and shipping are met, products from third party suppliers are ordered as soon as an order is received. These items cannot be returned to our third party suppliers and therefore are not refundable.
You can order a sample print here:
You can order a sample paper swatch here:
We may agree to cancel or refund portions of an order that have not yet been designed, printed or shipped. If you have received a proof for a design, you are responsible for the cost of design time to personalize it for you. Any agreement to refund a portion of any order is at the discretion of Dreaming In Paper on a per order basis.
Once an order is placed, refunds will not be given for any reason, including but not limited to event cancellations, event postponements, natural disasters such as flood, fire, hurricane, tornado, viral pandemic, famine, or otherwise. If design work has been done but printing has not been commenced or completed, partial refunds may be approved but are at the sole discretion of Dreaming In Paper on a per order basis.
Neither the Authority nor the Operator (Owner) shall be considered in breach of this Contract to the extent that performance of their respective obligations is prevented by an Event of Force Majeure that arises after the Purchase Date.
Dreaming In Paper is dedicated to customer satisfaction! If you are not 100% satisfied with your non-personalized order and would like to exchange it for another item in our shop, you can return your order within 30 days of the original purchase date. Personalized orders cannot be returned. You pay shipping to return items to Dreaming In Paper as well as shipping for the new item to be shipped out to you. Once we receive your item, in like-new condition, we will provide a store credit to you - less 15% for handling. Your order must be post marked within 30 days of your original order to receive store credit.
If you have any questions about our Refunds and Exchanges Policy, email firstname.lastname@example.org before ordering.